Article by:
Mary Kearl
Inflation has been a constant in recent years, causing prices across categories to soar. Although surging costs peaked in mid-2022 at a 9.1% inflation rate and inflation has cooled for 12 months straight, the Federal Reserve continues to raise rates to combat inflation — and many economists say there’s much more work that needs to be done.
No one actually knows when this multi-year streak of inflation will end. What’s clear, however, is this: Inflation is impacting consumer behavior, and companies need to continue adapting customer experience (CX) to entice consumers to keep doing business with them. Read the full article...
Google